Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require you to contact us at liv.raineysmith@gmail.com to ask for a return. We will work with you from there. Unfortunately we cannot accept returned merchandise without an initial email.

There are certain situations where only partial refunds are granted (if applicable):

  • Book with obvious signs of use
  • CD or DVD that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed via the same service by which you paid for the item(s) returned.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at liv.raineysmith@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded; unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged upon receipt by the customer. If you need to exchange it for the same item, send us an email at liv.raineysmith@gmail.com and send your item to: PO Box 86772 Portland Oregon United States 97286-0772.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact us at liv.raineysmith@gmail.com to alert us to your return. Then you should mail your product to: PO Box 86772 Portland Oregon United States 97286-0772.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.